Deliveries

• Working Days are Tuesday to Friday, excluding public/bank holidays and weekends.
• Order upto 2pm for same-day despatch for standard stock lines
• Orders placed after 2pm Friday will be despatched the following Tuesday.
• We will do everything we can to adhere to and meet the above delivery times, however, there may be factors outside of our control and we cannot guarantee delivery within the specified time frame.
• Deliveries to non-mainland UK addresses and remote locations (Scottish Isles, Isle of Man, Isle or Wright, Northern Ireland and the Scottish Highlands) may take longer to reach you.

What if I’m missing an item in my Delivery?

If you have ordered a downloadable item, please check your email address and/or your Spam/Junk folder – it should already be there.

If you have ordered mulitple physical items, these may have been despatched separately.

If you still require assistance, please contact our Customer Service team using the Contact Us form, link is in the footer below, our team will be happy to help you resolve the isssue.

Where is my Order?

You can track the status of each parcel when you check your order history online.

We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress.

Once your parcel is with the delivery partner, they will also keep you updated so you know when to expect it. Remember, once the parcel is with our delivery partners, there may be other factors at play which may delay receiving your order, for this, we have no control.

Delivery timescales will vary depending on what you’ve ordered and the delivery service you selected. If you’re concerned your parcel is taking a while to progress further, we’d recommend you check your order details first as your order may still be within the expected delivery timescales. You can find the expected delivery date on your emails updating you about your order.

Parcel Tracking says Delivered, but I’ve not received it.

Sorry to hear that you’ve not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It’s also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we’ll be happy to help you.